24/7/365 medical assistance must be available globally with company insight and decision making capabilities

24/7/365 medical assistance must be available globally with company insight and decision making capabilities

Medical assistance services from a health expert with local knowledge must be available in real-time and 24/7/365 for all travelers and assignees.

Even when personnel are oriented, equipped, trained and medically accommodated, health incidents will occur. In such cases, medical assistance services ensure care is provided in the most effective, culturally sensitive and timely manner – whether for a simple case (i.e. referral to a qualified provider) or a major medical emergency (i.e. aeromedical evacuation).

Recommended Action

  • Personnel must have access to real-time, locally knowledgeable medical experts (i.e. physicians) who can offer guidance and direction. Equally important, companies must have insight into how theiremployees are being cared for in time of need to align with company ethos.

Additional Resources

Assistance companies who provide worldwide global medical assistance to travelers and expatriates:

Polling Results

  • 80-percent of the companies indicated that they use a third-party medical assistance provider to manage illness/injuries to their international travelers/assignees.

Council Commentary

Global medical assistance services are the standard and mandatory for any organization with international travelers and expatriates. Without it, organizations are not meeting their minimum Duty of Care obligations, and are at significant liability risk. Moreover, poor company responses as perceived by those in emergency settings and requesting urgent help may negatively impact future acceptance by employees of overseas assignments.